Checkatrade gives you the reassurance of a job well done
Most people have heard of, and used, Checkatrade at some point. It’s a comprehensive directory of vetted and recommended tradespeople, and over one million customers visit Checkatrade every month to find a reputable service company. It has become the most searched website for finding tradespeople in this country.
How to find reliable tradespeople
Checkatrade operates a straightforward search method. You simply type in the service you’re looking for and location.
Type in ‘Locksmith’ in an area situated in Surrey, Hampshire or Berkshire and Rocks Locks will appear on the list.
It’s this simplicity that makes it user-friendly and a fast way to find reliable tradespeople in your area, wherever you are in the country.
Why choose a tradesperson from Checkatrade?
Checkatrade runs strict background checks on tradespeople before they can become members. It vets all members thoroughly before displaying them on its website.
The site has published over 4.1 million reviews, each one giving helpful information on a company’s reliability and timekeeping, tidiness, courtesy, and workmanship.
On a member’s page, you can view the checks that have been carried out and passed by that company. Checkatrade also monitors all of its members via the customer feedback it receives.
Checkatrade checks its members
To register on Checkatrade, you have to undergo background checks. And when you become a member, you have to agree to have your customer feedback published online.
Essentially, it’s this combination of background checks and consumer feedback that gives customers the reassurance that they’re dealing with a reliable and trustworthy organisation.
Checkatrade has adapted and improved its vetting requirements as it’s grown to raise its standards. The organisation is also required to adhere to government legislation and current laws.
Checkatrade Standards requires its members to agree to:
• Be honest in all dealings with you
• Tell you about any call-out fees before coming to you
• Let you know straight away if they can’t do the work
• Keep appointments and arrive on time (calling in advance if they need to reschedule)
• Be realistic about when they can start work and how long it will take
• Be courteous. Treat you, your property and belongings with respect
• Keep you in the picture about all aspects of the work
• Return phone messages promptly
• Create an additional contract for variations from the original agreement
• Deal with complaints promptly and professionally
• Never demand cash payment
• Never be verbally or physically abusive or threatening to a customer in any way
• Not obtain work through cold calling
Why I’m proud to be a member of Checkatrade
Rocks Locks is a Checkatrade Approved Locksmith and I joined Checkatrade because I believe customers are the best advocates for a business.
If you’re a customer of a member of Checkatrade, you’ll receive a Checkatrade Reputation Report card from that tradesperson. This report card gives you the opportunity to make relevant comments and give scores out of ten across different workmanship and service areas. Feedback can be completed on the card or online.
I’ve been a member of Checkatrade for over ten years, and I’m proud to have received nearly 1500 reviews praising my workmanship. I share Checkatrade’s ethos of putting the customer first and giving them the reassurance that a job will be done well.
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To find out more, call Stuart on 07900 335525.